CX - Customer Experience Researcher UX Researcher

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Job Information

Schlumberger

CX - Customer Experience Researcher (UX Researcher)

in

Houston

Texas

CX - Customer Experience Researcher (UX Researcher)

Houston - United States

Senior Customer Experience (CX) Researcher

We are seeking a Senior Customer Experience (CX) Researcher to lead teams through the customer centered research process throughout the business journey. If you are a passionate, curious, motivated, qualitative research professional, we want to talk to you.

The Role

As a Senior CX Researcher, you will enable business teams to learn deeply about their customers, uncover customer pain, motivations, desires, and vet early ideas through group facilitation and direct research. Our typical research process involves open-ended interviews, storyboards and prototypes, as well as custom research to validate / invalidate hypotheses and better understand risks. This includes:

Coaching teams on tactics and best practices for conducting effective user research

Developing research and testing strategies and logistics for entrepreneurial teams by assisting in the creation of interview scripts, storyboards, and prototypes

Working with other researchers to devise custom research strategies

Leading research synthesis and translating observations into findings

Partnering with designers on the creation of design artifacts in various degrees of fidelity

Providing thought leadership on Schlumberger research methodologies such as piloting new tactics, where appropriate, for incorporation into the Schlumberger user research toolkit

Collaborating with product teams to find creative ways to recruit relevant research participants

Experience

To be successful, we have found the following characteristics to be beneficial:

Interest in a wide variety of global business topics, with a curious mind and the ability to make connections between diverse fields and industries

Comfort within a fast-paced, collaborative environment with product teams

Desire and patience to mentor others (including non-researchers)

Ability to pivot, when necessary, and skilled at knowing when to lead versus when to collaborate

Adept at delivering high-quality research outcomes within time and budget constraints

Willing to be flexible and work when the work is needed, sometimes at odd hours (there are lots of peaks and valleys during a season cadence)

Supportive of colleagues when they need a hand to keep projects running smoothly

Politically savvy when working with senior management with an ability to work effectively with all levels of organizations

Requirements

5 years of relevant work experience

Degree in human/computer interaction, behavioral economics, cognitive psychology, design, media studies, marketing, or related field

Experience with a variety of qualitative user research methods from foundational (remote and in-person interviewing) generative (participatory design, storyboard/concept testing), and evaluative methods (usability testing, surveys)

Demonstrated experience applying CX research methods for conceiving, validating, and designing a product or service

Wide experience in a vector graphics editor and prototyping tool, ideally Figma or Sketch.

Wide experience in UX wireframing and concepting tools, ideally Figma, Axure, or Balsamiq

Working knowledge and interest in learning a wide variety of visual mockup tools such as Photoshop, Illustrator, After Effects

Clear and persuasive written and oral communication style

Experience with prototyping tools (Figma, InVision, Sketch, Balsamiq, etc.) is a plus

Previous experience in larger enterprise environment and within a start-up company or venture building is a plus

[Team/Role] Specific Requirements (a plus) – Carbon Management

Expertise with access to network of contacts on Carbon / Sustainability related topics (can be on a specific topic below and/or across)

Experience running CX research in relevant industries: E&P, Refining, Industry (utilities, cement, petrochems, steel, manufacturing, …)

Knowledge of carbon accounting (Scope 1, 2, 3)

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran or military status, pregnancy (including pregnancy, childbirth and related medical conditions), marital status, or other characteristics protected by law. We are an “Equal Opportunity Employer.

SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.

Company info

Schlumberger Limited
Website : http://www.slb.com