Research Manager - Customer Success Pulse

Profile

Research Manager - Customer Success, Pulse
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Bangalore
Research
Manager - Customer Success - Pulse
Location
– India (This is a location agnostic position for the right candidate)
About Glance
Glance is the world’s first screen zero platform, enabling consumers to experience the best of the internet on screen zero of their smartphones and other connected devices. Glance’s AI-powered personalization enables consumers to enjoy content, products, and services of their choice, all delivered in an intuitive and visually stunning format. Glance is a free-to-use, zero ad platform. For more information visit
glance.com
About
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Group
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Group’s mission is to power intelligent, mobile-first experiences for enterprises and consumers. Its businesses across advertising, marketing, data and content platforms are shaping consumer experience in a world of connected devices.
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Group has been recognized as a 2018 CNBC Disruptor 50 and one of Fast Company’s 2018 World’s Most Innovative Companies.
Position Overview
As a key part of the
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Pulse
, you will be required to partner with the
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Senior Leadership to grow the business globally and manage the delivery and operations end to end. The primary responsibilities are to oversee a specific % of revenue growth on a yearly basis; build strong client relationships and make a visible difference to the client business. The role would require
you to lead your
customer success
pod
to handle global clients across different sectors. You would also need to work closely with the
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product team to adopt the latest technologies and constantly develop innovative research solutions.
Key Outcomes:
Business Leadership - Manage existing relationships with clients in the market research discipline and handle the entire
PnL
f
or your accounts
Lead accounts and manage the team (both research and operations) to ensure we deliver on all account deliverables while working to an agreed budget and course correct where required
Work with the sales team as a sales specialist to pitch the research solution to new clients and upsell more solutions to the existing clients
- Drive new client conversations, pitch
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Pulse solutions and bring new clients onboard
Maximise
individual and team performance and efficiency through effective people management
Streamline operations for the entire process and ensure low SLAs for client deliverables
Establish
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Pulse
as a market leader in the market research space globally
If the candidate is based outside of Bangalore, she/he will be required to travel to Bangalore for short period every quarter for face time with the team
Required Skills:
7
years’ experience interfacing with clients to proactively deliver agreed upon KPI's
Proven ability to
analyse
data and bring out powerful insights from the data
Preferred prior experience in advertising, advertising testing, brand health tracking and other marketing research techniques; keen ability to recognize and articulate the story
Natural curiosity, a can-do attitude and comfort with technology
Innovation: orientation to explore new, breakthrough solutions in the market research space
Bachelors’ degree required, Masters’ Degree preferred

Company info

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