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Job Details

UX Research - Intern

Location
Englewood, CO, United States

Posted on
Dec 09, 2020

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Because you belong at Twilio.
The Who, What, Why and Where
Twilio is growing rapidly and seeking a UX Research Intern to be a key member of the UX Research Team. By partnering data & storytelling, you will help inform the future experiences we build. You will be a part of a high-energy dynamic group of individuals with diverse backgrounds. We are deeply invested in shaping the experience of Twilio’s mission to fuel the future of communications by building communications tools that developers, startups, enterprises, and everyone in between, rely on everyday.
Who?
Twilio is looking for a leader who lives
the Twilio Magic
and has a demonstrated track record of leading M&A transactions. They also have:
1-2 years of research experience, either applied or from course work
Familiarity with both qualitative and quantitative research methodologies and ability to come up with creative research solutions as needed
Great storytelling with keen abilities to clearly, concisely, and persuasively communicate findings verbally and in writing
Proven track record of impactful research that drives great insights and user experiences
Strong interpersonal skills with a proven record of solid connections and successful relationships
Attention to detail, organization, and the ability to manage multiple projects simultaneously
Bonus: Pursuing a degree in Human Computer Interaction, Cognitive Psychology, Human Factors, Anthropology, Information Science, or in a related field, or an equivalent combination of experience and education
What?
As a UX Researcher, you will:
BE AN OWNER: Own and drive the research strategy for Voice
WEAR THE CUSTOMER’S SHOES BE BOLD: Generate insights that both fuel ideation and inspire world-class design
BE INCLUSIVE: Help the team ask the right questions, and bring them along in discovering practical and insightful answers
EMPOWER OTHERS DON’T SETTLE: Evangelize and educate others
about UX and user-focused processes
Why?
The UX Research Team is a critical partner to the business, enabling the company to conduct customer research effectively. Uncovering user behaviors, needs, and motivations in order to design products and services that provide value is crucial to user experience research and design.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
Where?
This position will be located in our
Denver
office. Around the world, Twilio offers benefits and perks to support the physical, financial, and emotional well being of you and your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture that empowers everyone to do their best work and be the best version of themselves.
About Us
Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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